Worry-Free Purchase
Worry-Free Purchase
Measure yourself
- Each country has its own size system that can require some varied and mysterious calculations. Here is a chart that will help you nail down your shoe size.
- The style fits true to size: we recommend ordering your normal shoe size
- Please note, this is an approximate size conversion guide. Conversions may vary from shoe typology and form.
- For more information, please see the size guide below
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Estimated delivery: Nov 26 - Nov 30
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- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
30 Days FREE Return
30 Days FREE Return
30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at thebio, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Shipping Time
Shipping Time
SHIPPING & DELIVERY
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We are proud to offer international shipping services that currently operates in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
SHIPPING PROCESS
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out.
You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, its okay. Contact us and we’ll fix it!
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We take an average of 1-2 business days to complete your order and some custom items may take 7-14 days longer, especially on major holidays ( up to 15 days) or if your order includes popular items with availability issues. Orders are shipped immediately upon confirmation of availability.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
DELIVERIES
Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 14 business days. Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference:
United States: 5 - 14 + Working days
Canada: 7 - 14 + Working days
United Kingdom: 5 - 14+ Working days
Australia: 7 - 14 + Working days
Europe: 5 - 15 + Working days (varies widely by importing country)
Worldwide: 10 - 15 + Working days
If you need more detailed information, please send us an email at Contacts@thebio.store and we’ll help you out!
Ask A Question
Ask A Question
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